Client Service Representative (Senior)
Client Service Representative (Senior)
Job Title:
Work Type:
Permanent
Work Mode:
Hybrid
Industry:
Logistics Distribution & Supply Chain
Location:
Melbourne Airport - Victoria
Salary:
$85,000 - $95,000
Reference:
BH-28562
ABOUT THE COMPANY
Australian-owned logistics provider with strategic offices in all major cities, New Zealand, and across Asia. Our client brings agile, progressive internal structures that create streamlined forwarding and logistics efficiencies.
ABOUT THE ROLE
Our client is looking for an experienced Client Service Representative to join their dynamic international freight team where no two days are the same. As a Client Service Representative, you’ll manage end-to-end shipment coordination, ensuring goods move smoothly from order through to delivery on time, on budget, and to expectation.
DUTIES
• Coordinate international freight from booking through to final delivery.
• Communicate with customers, overseas offices, and partners to keep shipments on track
• Ensure rates, bookings, and documentation are accurate and align with agreements
• Troubleshoot issues quickly and keep customers updated every step of the way
• Work closely with the operations team to deliver seamless service
SKILLS AND EXPERIENCE
• Minimum 5 years of experience in a freight forwarding Customer Service position in Australia
• Strong customer service skills and a passion for logistics
• Great attention to detail and accuracy in data and documentation
• Experience using CargoWise (or similar freight system)
• The ability to stay calm, proactive, and solutions-focused under pressure
• A team-first attitude and willingness to collaborate
COMPANY CULTURE
A professional, global organisation with robust internal processes and procedures in place. Extensive and ongoing training provided.
BENEFITS
• Full-time opportunity with a supportive and dynamic team
• Ongoing support and upskilling provided
• Proven long-term and loyal staff providing stability
• Hybrid split post probation
ABOUT US
Veritas Recruitment recruits across multiple verticals with industry-specific recruiters servicing a range of clients. Our divisions include Freight & Logistics, Senior Accounting & Finance, Accounting Support, Business Support and Technical & Operational positions. To find out more about Veritas and our team, visit www.veritasrecruitment.com.au
THE CONSULTANT
Michael has built a career in freight and logistics spanning over 20 years. Starting in 2003, he gained hands-on experience across Import Operations, Cartage, and Customs, developing a strong foundation in the industry.
APPLY ONLINE
Please click the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion, please contact Michael Fisicaro on 9948 9499.
Australian-owned logistics provider with strategic offices in all major cities, New Zealand, and across Asia. Our client brings agile, progressive internal structures that create streamlined forwarding and logistics efficiencies.
ABOUT THE ROLE
Our client is looking for an experienced Client Service Representative to join their dynamic international freight team where no two days are the same. As a Client Service Representative, you’ll manage end-to-end shipment coordination, ensuring goods move smoothly from order through to delivery on time, on budget, and to expectation.
DUTIES
• Coordinate international freight from booking through to final delivery.
• Communicate with customers, overseas offices, and partners to keep shipments on track
• Ensure rates, bookings, and documentation are accurate and align with agreements
• Troubleshoot issues quickly and keep customers updated every step of the way
• Work closely with the operations team to deliver seamless service
SKILLS AND EXPERIENCE
• Minimum 5 years of experience in a freight forwarding Customer Service position in Australia
• Strong customer service skills and a passion for logistics
• Great attention to detail and accuracy in data and documentation
• Experience using CargoWise (or similar freight system)
• The ability to stay calm, proactive, and solutions-focused under pressure
• A team-first attitude and willingness to collaborate
COMPANY CULTURE
A professional, global organisation with robust internal processes and procedures in place. Extensive and ongoing training provided.
BENEFITS
• Full-time opportunity with a supportive and dynamic team
• Ongoing support and upskilling provided
• Proven long-term and loyal staff providing stability
• Hybrid split post probation
ABOUT US
Veritas Recruitment recruits across multiple verticals with industry-specific recruiters servicing a range of clients. Our divisions include Freight & Logistics, Senior Accounting & Finance, Accounting Support, Business Support and Technical & Operational positions. To find out more about Veritas and our team, visit www.veritasrecruitment.com.au
THE CONSULTANT
Michael has built a career in freight and logistics spanning over 20 years. Starting in 2003, he gained hands-on experience across Import Operations, Cartage, and Customs, developing a strong foundation in the industry.
APPLY ONLINE
Please click the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion, please contact Michael Fisicaro on 9948 9499.
