Privacy Policy

Your privacy is important to us at Veritas Recruitment.

Veritas Recruitment aims to comply with the Australian Privacy Principles (“APPs”) in the Privacy Act 1988 (Cth) (“Privacy Act”) where they apply to you. Veritas Recruitment also aims to comply with any applicable State privacy laws under the Health Records Act 2001 (Vic) or the Health Records and Information Privacy Act 2002 (NSW)) if they apply. Collectively, these laws are called “Privacy Laws” in this policy.

This privacy policy explains how we collect personal information and how we maintain, use and disclose that information, where the Veritas Recruitment has obligations under Privacy Laws. It also provides details about your privacy rights.

In this policy, “Veritas Recruitment” means the following relevant entity that you applied for a job with or through:

• if you applied via the Essendon Fields branch – Veritas Recruitment Essendon Pty Ltd; or
• if you applied via the Clayton branch (except for positions with Veritas Recruitment Group Pty Ltd) – Veritas Recruitment Clayton Pty Ltd; or
• if you applied for a position with Veritas Recruitment Group Pty Ltd – that entity; or
• if you applied via the Paramatta branch – Veritas Recruitment Paramatta Pty Ltd; or Elements Recruitment Pty Ltd; or
• if you applied via the Sydney branch – Veritas Recruitment Sydney Pty Ltd
  

Not all Privacy Laws apply to all candidates and potential candidates. Factors affecting whether one or more Privacy Laws apply to you in a particular instance include:

• whether your employment, or prospective employment, is subject to a public health direction;
• whether you are a temporary on-hire labour employee, or alternatively, a potential employee; and
• where you are a temporary on-hire labour employee - the turnover of the entity for whom you work.

By way of example, acts or practices of a private sector employer are exempt from the Privacy Act and APPs where this is directly related to:

• a current or former employment relationship between the employer and the individual; and
• an employee record held by the organisation and relating to the individual.

Employee records means a record of personal information relating to the employment of the employee. Personal information may be health information or other employment information.

If this policy directly or indirectly addresses a Privacy Law that does not apply to you then that part of the policy has no effect. Veritas Recruitment makes no representation or commitment that it will comply with Privacy Laws and corresponding parts of this policy where the relevant Privacy Law does not apply to you.

Personal information is any information or an opinion about you that is reasonably capable of identifying you. It includes sensitive information (e.g., a medical history or condition) to everyday information (e.g., name, age, address and phone number). Personal information includes “sensitive information” and “health information” as those terms are defined in applicable Federal and State legislation.

It includes the opinions of others about your work performance, your work experience and qualifications, aptitude, physical, medical and psychological assessment results and other information obtained by us in connection with your possible work placements.

Veritas Recruitment may collect personal information where that information is reasonably necessary to perform our business functions or activities.

Sensitive information is a category of personal information. It is information or an opinion about your:

• racial or ethnic origin;
• political opinions;
• membership of a political association
• religious beliefs, affiliations or philosophical beliefs;
• membership of a professional or trade association or membership of a trade union;
• sexual orientation or practices;
• criminal record;
• health; and
• genetics or biometrics.
  

We do not actively seek to collect sensitive information unless it is reasonably necessary for our business functions or activities. We may only collect sensitive information about you where you consent and/or where we are required to do so under a law (for example, a public health direction).

Veritas Recruitment may collect and hold personal information about you, including your;

• name;
• contact details;
• skills;
• qualifications;
• accreditations;
• education;
• employment history;
• references; and
• information regarding your employment objectives.
• Bank, Tax and Superannuation (if required for payroll purposes)
• Any work place incident
• Any complaint we may receive from or about you in the workplace
• Any information about any insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are involved we receive
• Records of our communications with you, such as telephone, email, SMS, online and in-person communications; and
• Any additional information about yourself you provide us with

The majority of personal information we collect will be directly from you. We will make efforts to only collect sensitive information directly from you. We may collect personal information from sources including but not limited to your:

• resume;
• cover letter;
• telephone conversations;
• registration forms;
• interviews;
• references
• timesheets
• emails; and
• applications made to Veritas Recruitment.

By proceeding with your application for employment you consent to us using information in your application to assess your application and to allow us to carry out any reference checking and other related activities.

We may collect personal information about you from other sources, including from: 

• third parties;
• other persons acting on your behalf;
• publicly available sources and records;
• websites (e.g., seek.com.au, LinkedIn);
• results of inquiries and information gathering activities we might make, including with your former employers, work colleagues, professional associations or registration bodies; and
• any complaint, insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you were involved.

When you visit our websites, we may collect information you give us when:

• registering or subscribing to our services or requesting further services on any of our websites;
• you contact us to report a problem with our websites or make any enquiry or query or comment; or
• you apply online for a job or work with Veritas Recruitment
• submitting a timesheet
  

Veritas Recruitment collects personal information where it is reasonably necessary for, or related to, our business functions or activities.

Where practical and reasonable in circumstances, the purpose for which we collect, hold, use and disclose your personal information (and the consequences of not providing it) will be made clear at the time of collection, or otherwise as set out in this policy.

Generally, we will only use and disclose your personal information for the following purposes including:

Also, where you are a candidate, to send your personal information to: 

• clients in order to apply for jobs;
• different parts of Veritas Recruitment to enable the development and marketing of other products and services and to improve our customer service and to make our services more valuable to you;
• trusted third parties where we have retained them to provide services that you have requested, such as psychometric evaluations or skills tests, and who also provide services to us, such as professional advisers, IT consultants, mailing houses and function co-ordinators;
• our insurers or legal advisors where required;
• regulatory or law enforcement authorities, if they require us to do so.

We may collect, hold, use and disclose your personal information for any other purpose not listed above.

Where authorised or permitted by law, your personal information may be disclosed to:

• potential and actual employers and clients and potential clients of Veritas Recruitment;
• referees;
• education providers to verify your qualifications;
• external providers of online training and induction;
• former employers;
• our legal advisors and insurers;
• a workers’ compensation body;
• government departments or bodies (or their agents);
• Centrelink and its assessors;
• doctors and other medical service providers;
• family members;
• a designated, registered training provider in relation to training and personal development opportunities;
• any third parties for the purposes described in this privacy policy; and
• any person with a lawful entitlement to obtain the information.

Veritas Recruitment may disclose personal information to individuals or organisations overseas where this is necessary to perform our business functions or activities.

Veritas Recruitment will generally not disclose your personal information to an organisation or individual overseas unless:

• the country to which it is being disclosed has a similar level of privacy protection to Australia;
• you, or your authorised or legal representative, has consented to the disclosure; or
• the disclosure is otherwise authorised or permitted by law.

Veritas Recruitment may provide access to candidate CV’s to its employee(s) or contractor(s) located in India for the purposes of formatting the CV’s. Access is provided to the Veritas Recruitment database for this purpose. We have entered into specific contractual arrangements with such employee(s) or contractor(s) to ensure that these CV’s are handled in accordance with all relevant Australian privacy laws, including contractual obligations to ensure that this information is appropriately safeguarded against interference, unauthorised access and misuse.

You may submit your CV to Veritas Recruitment via our website, either for general consideration by our recruitment consultants for positions as they arise or to apply for a specific advertised job. It will be uploaded to our database. This database, including your personal information, can be accessed by any of our Veritas Recruitment consultants. You can update your CV at any time, simply by following the same procedure to submit a new CV via our websites.

You may sign up to receive emails that alert you to new jobs on our website (“Job Alerts”). To subscribe to Job Alerts, you need to provide your email address, which may be used for the purpose of keeping you informed by email of the latest jobs and/or news in your nominated industry. If you no longer wish to receive Job Alerts, unsubscribe links are provided in every Job Alert email that you receive.

We gather information and statistics about all visitors to our website, including the most frequently accessed pages and most frequently used services. We only use such data in aggregate form (that is, the information does not identify any one individual). This information helps us determine the most beneficial parts of our websites and ways in which we can continually improve our online services to create a better overall experience for our users.

When you visit our websites, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the website. We will not associate any data gathered from this site with any personally identifying information.

External sites that are linked to or from the Veritas Recruitment web site are not under our control and you are advised to review their privacy policies. Users should note there are inherent risks associated with the transmission of information via the Internet and you should therefore make your own assessment of the potential risk to the security of your information.

Direct Marketing

Veritas Recruitment will advise you of news and industry updates, events, promotions, reports, resources and other information. Where we do so, you will be able to unsubscribe from such communications. These communications will be delivered by Veritas Recruitment, and no information will be provided to a third party for marketing purposes. Veritas Recruitment does not obtain customer lists from third parties for marketing purposes. 

Veritas Recruitment complies with The Spam Act 2003. 

Client information

The type of information that we typically collect and hold about clients is information that is necessary to help us manage the presentation and delivery of our services and includes: 

• Information on a role you provide us with; 
• Information in relation to a candidate you have met that you provide us with; and 
• Information on a business, structure, contact details etc. 

Personal Information about you may be collected when you provide it to us for business or business-related social purposes, or when you fill out and submit one of our online enquiry forms. 



Personal information that we collect, hold, use and disclose is typically used for: 

• Recruitment functions; 
• Client and business relationship management; 
• Marketing services to you; and 
• Statistical purposes and statutory compliance requirements.
  

The internet is not always a secure method of transmitting information. Accordingly, while we seek to protect your personal information by implementing digital security systems in various parts of our website, Veritas Recruitment cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.

Where we have links to websites outside Veritas Recruitment, we cannot ensure that your privacy will be protected in accordance with this policy. You should consult these other websites' privacy policies as we have no control over them and are not responsible for any information that is submitted to or collected by these third parties.

We take a range of measures to reasonably protect your personal information from misuse, interference and loss; and unauthorised access, modification or disclosure. 

• Personal information is stored on a computerised database which requires Single Sign-On (SSO) to gain access; 
• Data is managed within Microsoft Azure; 
• Access to the database is only available to those who require such access; 
• All staff and third-party suppliers are bound by confidentiality agreements regarding company and customer information; 
• Visitors to our premises are always accompanied by a member of staff for the duration of the visit; 
• Passwords are changed frequently; 
• Hard copy information is disposed of in secure bins and shredded; and 
• There is a mandatory password policy for laptops, mobile phones and portable storage devices. 

When using our online services, you are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information. 

We adhere to the Privacy (Tax File Number) Rule 2015 for the collection, storage, use, disclosure, security and disposal of tax file number information. It is an offence to require, request or collect tax file number information for unauthorised purposes, or to use or disclose tax file number information unless permitted under taxation, personal assistance or superannuation law.

If you give us your tax file number, we will only use or disclose it where you consent, or where the use is authorised or required by law.

Veritas Recruitment is committed to ensuring privacy is respected. This is facilitated through the work of our Privacy Officer.

Our Privacy Officer has the following responsibilities:

• overseeing, the handling of access requests and complaints handling procedures in relation to personal information;
• establishing and administering a process of retrieving, documenting, tracking and investigating all privacy related complaints received by Veritas Recruitment;
• ensuring compliance with privacy practices and sanctions for failure to comply with privacy practices;
• co-ordinate any training required to staff on privacy laws (including as part of new employee induction); and
• acting as a point of contact for the Office of Australian Information Commissioner.

You can contact our Privacy Officer if you would like further information, have comments about this privacy policy or any question or complaint on any privacy issue, by emailing pofficer@veritasrecruitment.com.au. Our Privacy Officer will contact you within a reasonable time after receipt of your request or complaint.

General information about privacy may be found at: http://www.oaic.gov.au/

You may request access or correct your personal information held by Veritas Recruitment by contacting the Veritas Recruitment Privacy Officer by emailing pofficer@veritasrecruitment.com.au.

We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request. Where we refuse your request, we will provide written reasons for the refusal. Where you request that your personal information be corrected and there is a dispute about the facts, we will make a note on your personal information of such dispute.

You may also request that Veritas Recruitment stops using your personal information and contacting you and we will comply with your request (for example if at any time you would prefer to stop receiving newsletters and updates from us, please use the “unsubscribe” option included in the email or other material). However, if this involves a request for deletion of your file, please be aware that we may not be required or able to do so, particularly where your file also holds information about our clients.

We reserve the right to charge a reasonable administrative fee for access to, or to correct, personal information, where lawful.

You have the right to complain about the way personal information is handled, and to have your complaint heard and be treated fairly and with respect. Individuals that bring a complaint will not be treated unfavourably, including in the way Veritas Recruitment communicates and provides services either during the resolution of the complaint or once the complaint is resolved. 

Complaints should be referred to the Privacy Officer by emailing pofficer@veritasrecruitment.com.au. The Privacy Officer will consider the complaint and then respond and advise whether the complaint is accepted, and if so, what action Veritas Recruitment will take to resolve the complaint. If the Privacy Officer does not accept the complaint, the Privacy Officer may provide reasons to the complainant. If you are still not satisfied with this response, then the Privacy Officer may suggest that you raise the complaint with the Office of the Australian Information Commissioner.

The Privacy Officer will keep a log of all complaints received and how they have been resolved.

If at any time our privacy policy changes, the updated details will be available on our website for your perusal.