Customer Service & Administration Coordinator
Customer Service & Administration Coordinator
Work Type:
Temporary - Full Time
Work Mode:
Office
Industry:
Call Centre & Customer Service
Location:
Keysborough - Victoria
Salary:
Competitive Hourly Rate + Super
Reference:
BH-29615
We are seeking a customer-focused and organised individual to join a busy team in Keysborough on a temporary basis.
This is a great opportunity for someone with strong customer service and administration experience who enjoys problem-solving, coordinating requests and keeping customers informed. Experience in service coordination or warranty administration would be beneficial, but is not essential.
The Role
Working within a busy after-sales team, you will manage customer enquiries, coordinate service requests and follow up on outstanding issues, ensuring customers receive timely updates and a positive service experience.
Key Responsibilities
If you have strong customer service and administration skills and enjoy helping customers find solutions, we'd love to hear from you. Apply now for immediate consideration or contact Joni Gilbertson on 03 9535 2113 for a confidential discussion.
This is a great opportunity for someone with strong customer service and administration experience who enjoys problem-solving, coordinating requests and keeping customers informed. Experience in service coordination or warranty administration would be beneficial, but is not essential.
The Role
Working within a busy after-sales team, you will manage customer enquiries, coordinate service requests and follow up on outstanding issues, ensuring customers receive timely updates and a positive service experience.
Key Responsibilities
- Manage incoming customer enquiries via phone and email.
- Coordinate service requests, repairs and warranty claims.
- Investigate customer queries and maintain accurate system records.
- Liaise with customers, suppliers, installers and internal teams to resolve issues.
- Raise service orders and purchase orders, monitor timeframes and follow up on outstanding items.
- Obtain pricing and prepare quotes for customers.
- Keep customers informed of order status, delays and service outcomes.
- Monitor outstanding requests and ensure matters are followed through to resolution.
- Provide administrative support for installer scheduling when required.
- Previous experience in customer service and/or administration.
- Confident communication skills and a professional, customer-focused approach.
- Strong organisation and attention to detail, with the ability to manage competing priorities.
- A proactive problem-solver who takes ownership of customer enquiries and follows through.
- Good computer skills, including Microsoft Word and Excel.
- Comfortable working in a fast-paced environment and liaising with a range of stakeholders.
- Immediate start.
- Monday to Friday, 9:00 am to 5:00 pm.
- Convenient Keysborough location.
- An opportunity to join a busy, customer-focused team.
If you have strong customer service and administration skills and enjoy helping customers find solutions, we'd love to hear from you. Apply now for immediate consideration or contact Joni Gilbertson on 03 9535 2113 for a confidential discussion.
