Customer Service & Ecommerce Officer
Customer Service & Ecommerce Officer
Job Title:
Work Type:
Permanent - Full Time
Work Mode:
On-site
Industry:
Call Centre & Customer Service
Location:
Clayton - Victoria
Salary:
Reference:
BH-28744
An established and growing organisation based in Clayton is seeking an experienced Customer Service Officer to support its eCommerce division. This is a newly created, permanent role, offering an opportunity to join a fast-paced online retail environment where customer experience, order accuracy and responsiveness are critical.
This position plays a key role in supporting online customers and internal stakeholders, ensuring eCommerce orders, enquiries and claims are managed efficiently from order placement through to fulfilment and after-sales support.
About the Role:
• Managing customer service for eCommerce orders, enquiries and warranty claims (primarily through Shopify)
• Supporting invoicing and order administration for digital sales channels
• Responding to customer enquiries via phone and email with a strong focus on service
• Investigating and resolving delivery, stock availability and order issues
• Liaising with internal teams to ensure timely fulfilment of online orders
• Maintaining accurate data and contributing to regular reporting and checks
• Identifying opportunities to improve eCommerce service processes
About You:
This role will suit someone who has ideally worked in a similar eCommerce or online retail environment and understands the pace, volume and customer expectations that come with digital sales channels.
• 3+ years’ experience in a customer service role supporting eCommerce or online orders
• Exposure to product-based, retail or distribution environments
• Strong order processing and administrative experience
• Confidence managing customer enquiries via phone and email
• Experience using eCommerce platforms, ERP or CRM systems is beneficial
• High attention to detail, not afraid to take initiative, enjoy problem solving
• Experience in a B2C environment is ideal
What’s on Offer:
• Permanent, full-time position with an ASAP start
• Clayton-based role
• Flexible start and finish times (no work from home)
• Newly created role with opportunity to make a real impact
• Exposure to a high-volume eCommerce environment
• Onsite Parking
To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.
This position plays a key role in supporting online customers and internal stakeholders, ensuring eCommerce orders, enquiries and claims are managed efficiently from order placement through to fulfilment and after-sales support.
About the Role:
• Managing customer service for eCommerce orders, enquiries and warranty claims (primarily through Shopify)
• Supporting invoicing and order administration for digital sales channels
• Responding to customer enquiries via phone and email with a strong focus on service
• Investigating and resolving delivery, stock availability and order issues
• Liaising with internal teams to ensure timely fulfilment of online orders
• Maintaining accurate data and contributing to regular reporting and checks
• Identifying opportunities to improve eCommerce service processes
About You:
This role will suit someone who has ideally worked in a similar eCommerce or online retail environment and understands the pace, volume and customer expectations that come with digital sales channels.
• 3+ years’ experience in a customer service role supporting eCommerce or online orders
• Exposure to product-based, retail or distribution environments
• Strong order processing and administrative experience
• Confidence managing customer enquiries via phone and email
• Experience using eCommerce platforms, ERP or CRM systems is beneficial
• High attention to detail, not afraid to take initiative, enjoy problem solving
• Experience in a B2C environment is ideal
What’s on Offer:
• Permanent, full-time position with an ASAP start
• Clayton-based role
• Flexible start and finish times (no work from home)
• Newly created role with opportunity to make a real impact
• Exposure to a high-volume eCommerce environment
• Onsite Parking
To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.
