Customer Service Executive
Customer Service Executive
Job Title:
Work Type:
Permanent - Full Time
Work Mode:
Hybrid
Industry:
Logistics Distribution & Supply Chain
Location:
Tullamarine - Victoria
Salary:
$85,000 - $95,000 plus super
Reference:
BH-28540
ABOUT THE COMPANY
Australian-owned logistics provider with strategic offices in all major cities, New Zealand, and across Asia. Our client brings agile, progressive internal structures that create streamlined forwarding and logistics efficiencies.
ABOUT THE ROLE
Reporting to the Customer Service Manager, you will play a pivotal role in maintaining and developing relationships with their valued clients, ensuring exceptional service delivery from booking through to invoicing. The position focuses on coordinating shipments, keeping clients informed throughout each stage, and ensuring smooth operations with a strong commitment to delivering an exceptional customer experience. Previous experience in a similar Customer Service position in International Freight Forwarding is imperative.
DUTIES
• Oversee freight movements from booking to invoicing, ensuring shipments are completed accurately and on schedule
• Prepare customer quotes and maintain pricing margins in line with company standards
• Set up new clients, manage orders, and ensure smooth onboarding for accounts
• Keep customers informed with regular updates and respond quickly to any issues
• Work with carriers and internal teams to ensure bookings, data, and billings are accurate and on time
SKILLS AND EXPERIENCE
• Minimum 5 years of experience in a freight forwarding Customer Service position in Australia
• Ability to manage shipments from PO to landing in AU
• Demonstrated ability to communicate both verbally and in written text
• Professional appearance and approach to all aspects of the workplace
• Demonstrated ability to develop internal and external relationships
• Strong exposure to CW1
COMPANY CULTURE
A professional, global organisation with robust internal processes and procedures in place. Extensive and ongoing training provided.
BENEFITS
• Full-time opportunity with a supportive and dynamic team
• Ongoing support and upskilling provided
• Proven long-term and loyal staff providing stability
• Hybrid split post probation
ABOUT US
Veritas Recruitment recruits across multiple verticals with industry-specific recruiters servicing a range of clients. Our divisions include Freight & Logistics, Senior Accounting & Finance, Accounting Support, Business Support and Technical & Operational positions. To find out more about Veritas and our team, visit www.veritasrecruitment.com.au
THE CONSULTANT
Michael has built a career in freight and logistics spanning over 20 years. Starting in 2003, he gained hands-on experience across Import Operations, Cartage, and Customs, developing a strong foundation in the industry.
APPLY ONLINE
Please click the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion, please contact Michael Fisicaro on 0403 151 084.
Australian-owned logistics provider with strategic offices in all major cities, New Zealand, and across Asia. Our client brings agile, progressive internal structures that create streamlined forwarding and logistics efficiencies.
ABOUT THE ROLE
Reporting to the Customer Service Manager, you will play a pivotal role in maintaining and developing relationships with their valued clients, ensuring exceptional service delivery from booking through to invoicing. The position focuses on coordinating shipments, keeping clients informed throughout each stage, and ensuring smooth operations with a strong commitment to delivering an exceptional customer experience. Previous experience in a similar Customer Service position in International Freight Forwarding is imperative.
DUTIES
• Oversee freight movements from booking to invoicing, ensuring shipments are completed accurately and on schedule
• Prepare customer quotes and maintain pricing margins in line with company standards
• Set up new clients, manage orders, and ensure smooth onboarding for accounts
• Keep customers informed with regular updates and respond quickly to any issues
• Work with carriers and internal teams to ensure bookings, data, and billings are accurate and on time
SKILLS AND EXPERIENCE
• Minimum 5 years of experience in a freight forwarding Customer Service position in Australia
• Ability to manage shipments from PO to landing in AU
• Demonstrated ability to communicate both verbally and in written text
• Professional appearance and approach to all aspects of the workplace
• Demonstrated ability to develop internal and external relationships
• Strong exposure to CW1
COMPANY CULTURE
A professional, global organisation with robust internal processes and procedures in place. Extensive and ongoing training provided.
BENEFITS
• Full-time opportunity with a supportive and dynamic team
• Ongoing support and upskilling provided
• Proven long-term and loyal staff providing stability
• Hybrid split post probation
ABOUT US
Veritas Recruitment recruits across multiple verticals with industry-specific recruiters servicing a range of clients. Our divisions include Freight & Logistics, Senior Accounting & Finance, Accounting Support, Business Support and Technical & Operational positions. To find out more about Veritas and our team, visit www.veritasrecruitment.com.au
THE CONSULTANT
Michael has built a career in freight and logistics spanning over 20 years. Starting in 2003, he gained hands-on experience across Import Operations, Cartage, and Customs, developing a strong foundation in the industry.
APPLY ONLINE
Please click the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion, please contact Michael Fisicaro on 0403 151 084.
