Customer Service Officer
Customer Service Officer
Job Title:
Work Type:
Temporary - Full Time
Work Mode:
On-site
Industry:
Call Centre & Customer Service
Location:
Melbourne - Victoria
Salary:
Competitive hourly rate on offer!
Reference:
BH-28701
We are seeking an experienced Customer Service Representative
to join a well-established organisation within the agricultural sector, based in Melbourne CBD. This is a temporary opportunity for an initial 6-month period, with potential for extension. You’ll be joining a collaborative team focused on delivering personalised customer service while ensuring efficiency, accuracy, and consistency across operations.
This role is ideal for someone who thrives in a fast-paced, customer-centric environment and enjoys being the first point of contact for customers and stakeholders.
Key Responsibilities
If you’re available immediately and interested in a contract, we’d love to hear from you. Apply via the link or contact Joni Gilbertson on 03 9535 2113 or via LinkedIn for a confidential chat.
This role is ideal for someone who thrives in a fast-paced, customer-centric environment and enjoys being the first point of contact for customers and stakeholders.
Key Responsibilities
- Maintain real-time knowledge of product availability and dispatch capacity
- Ensure customers have access to booking systems for timely product booking and dispatch
- Clarify booking and load amendment processes for customers
- Set and manage capacity and constraints within booking systems
- Liaise with terminals and third-party logistics providers to support outbound supply
- Respond promptly to customer queries and issues, contributing to an improved customer experience
- Strong relationship-building skills with internal stakeholders
- Understanding of dispatch timing and mechanical processes
- Clear and effective communication regarding terminal and dispatch capacity
- High attention to detail and strong organisational skills
- Proactive, solution-focused mindset with the ability to problem-solve collaboratively
- Strong verbal and written communication skills with a professional phone manner
- Proven telephone-based customer service experience
- Service-oriented with a strong customer focus; proactive and solution-driven
- Ability to multi-task, manage time effectively, and meet deadlines
- Strong computer literacy, including experience with CRM systems (e.g. Salesforce, Oracle)
- Experience with order entry via web-based portals and following structured processes
- Ability to work independently and as part of a small team
- Availability to work Monday to Friday in the office, with shifts between 7:30am and 6:00pm
- Experience in agribusiness or bulk commodities (fertiliser, grain, chemicals, etc.) is highly regarded
- Quality Control experience is desirable but not essential
- Must have full working rights in Australia
If you’re available immediately and interested in a contract, we’d love to hear from you. Apply via the link or contact Joni Gilbertson on 03 9535 2113 or via LinkedIn for a confidential chat.
