Customer Service Officer
Customer Service Officer
Job Title:
Work Type:
Temporary - Full Time
Work Mode:
On-site
Industry:
Call Centre & Customer Service
Location:
Melbourne - Victoria
Salary:
Temp position for up to 6 months
Reference:
BH-28985
We are seeking an experienced Customer Service Representative to join a well-established organisation, based in Melbourne CBD, that plays a key role behind the scenes in keeping essential industries moving across Australia.
This is a temporary opportunity for up to a 6-month period, ideal for someone available immediately and ready to step into a busy team. You’ll be joining a collaborative team focused on delivering personalised customer service while ensuring efficiency, accuracy, and consistency across operations.
This role is ideal for someone who thrives in a fast-paced, customer-centric environment and enjoys being the first point of contact for customers and stakeholders.
Key Responsibilities
If you’re available immediately and interested in a contract, we’d love to hear from you. Apply via the link or contact Joni Gilbertson on 03 9535 2113.
This is a temporary opportunity for up to a 6-month period, ideal for someone available immediately and ready to step into a busy team. You’ll be joining a collaborative team focused on delivering personalised customer service while ensuring efficiency, accuracy, and consistency across operations.
This role is ideal for someone who thrives in a fast-paced, customer-centric environment and enjoys being the first point of contact for customers and stakeholders.
Key Responsibilities
- Maintain real-time knowledge of product availability and dispatch capacity
- Ensure customers have access to booking systems for timely product booking and dispatch
- Clarify booking and load amendment processes for customers
- Set and manage capacity and constraints within booking systems
- Liaise with terminals and third-party logistics providers to support outbound supply
- Respond promptly to customer queries and issues, contributing to an improved customer experience
- Strong relationship-building skills with internal stakeholders
- Understanding of dispatch timing and mechanical processes
- Clear and effective communication regarding terminal and dispatch capacity
- High attention to detail and strong organisational skills
- Proactive, solution-focused mindset with the ability to problem-solve collaboratively
- Strong verbal and written communication skills with a professional phone manner
- Proven telephone-based customer service experience
- Service-oriented with a strong customer focus; proactive and solution-driven
- Ability to multi-task, manage time effectively, and meet deadlines
- Strong computer literacy, including experience with CRM systems (e.g. Salesforce)
- Experience with order entry via web-based portals and following structured processes
- Ability to work independently and as part of a small team
- Availability to work Monday to Friday in the office
If you’re available immediately and interested in a contract, we’d love to hear from you. Apply via the link or contact Joni Gilbertson on 03 9535 2113.
