Customer Service Officer
Customer Service Officer
Job Title:
Work Type:
Permanent
Work Mode:
Hybrid
Industry:
Call Centre & Customer Service
Location:
Mulgrave - Victoria
Salary:
Reference:
BH-29133
Customer Service Officer
Are you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys building strong customer relationships? We are seeking a proactive and detail-oriented Customer Service Officer to join a supportive and collaborative team.
In this role, you'll be the key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy problem-solving, managing multiple priorities, and delivering outstanding customer experiences, we'd love to hear from you.
About the RoleAs a Customer Service Officer, you will play a vital role in supporting customers and internal teams by managing orders, responding to enquiries, and ensuring seamless communication throughout the customer journey.
Key Responsibilities
For a confidential discussion, please contact Kellie May on (03) 9535 2111.
Are you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys building strong customer relationships? We are seeking a proactive and detail-oriented Customer Service Officer to join a supportive and collaborative team.
In this role, you'll be the key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy problem-solving, managing multiple priorities, and delivering outstanding customer experiences, we'd love to hear from you.
About the RoleAs a Customer Service Officer, you will play a vital role in supporting customers and internal teams by managing orders, responding to enquiries, and ensuring seamless communication throughout the customer journey.
Key Responsibilities
- Process customer sales orders accurately using SAP
- Provide customers with updates regarding stock availability, pricing, delivery delays, and estimated arrival times
- Follow up with customers before and after service delivery
- Respond to product, order, and delivery enquiries via phone and email
- Manage repair and credit enquiries from existing customers
- Generate daily sales order reports and other reports as required
- Liaise with freight providers to coordinate deliveries
- Monitor and check stock availability to support customer requirements
- Previous experience in a customer service role within a product-based environment
- Strong communication and relationship-building skills
- Excellent organisational skills with the ability to manage competing priorities
- High attention to detail and accuracy
- A proactive and team-focused approach
- Experience using SAP and Microsoft Office (highly regarded)
- Hybrid working arrangement – work from home up to 2 days per week after completing probation
- Supportive and close-knit team environment
- Positive workplace culture with regular team activities
- Quarterly team lunches
- Unlimited premium coffee onsite
- Convenient onsite parking
For a confidential discussion, please contact Kellie May on (03) 9535 2111.
