Customer Service Officer
Customer Service Officer
Job Title:
Work Type:
Permanent - Full Time
Work Mode:
Hybrid
Industry:
Call Centre & Customer Service
Location:
Mulgrave - Victoria
Salary:
Reference:
BH-28462
Are you passionate about making a difference? We’re on the hunt for a dedicated and dynamic Customer Service Officer to become the heartbeat of this company's customer relations. If you excel in communication and have a relentless drive for customer satisfaction, this role is your chance to shine. Your mission? To ensure our customers experience exceptional service and support every single time.
Key Responsibilities:
• Process sales orders accurately through SAP
• Provide updates on stock availability, pricing, delays and ETA’s
• Following up with customers pre and post servicing
• Respond to general product and delivery enquiries (via phone and email)
• Fielding enquires regarding repairs and credits from existing clients
• Produce daily sales order reports and other reports as requested by management
• Liasing with Freight companies
• Checking stock availability
About You:
• Familiarity with SAP and MS Office will give you an edge
• Ability to meet deadlines and juggle priorities with ease
• Precision and accuracy are your trademarks
• Strong communication skills and a team player are critical
• Prior experience in a product-based customer service role within an office environment is highly desirable
Benefits:
• Flexible working arrangements - work from home 2 days a week, 3 days in the office (After a 6 month training period)
• Join a tight-knit team, with an amazing work culture
• Quarterly lunches provided
• Unlimited free coffee - high-grade coffee machine!
• Onsite Parking
To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.
Key Responsibilities:
• Process sales orders accurately through SAP
• Provide updates on stock availability, pricing, delays and ETA’s
• Following up with customers pre and post servicing
• Respond to general product and delivery enquiries (via phone and email)
• Fielding enquires regarding repairs and credits from existing clients
• Produce daily sales order reports and other reports as requested by management
• Liasing with Freight companies
• Checking stock availability
About You:
• Familiarity with SAP and MS Office will give you an edge
• Ability to meet deadlines and juggle priorities with ease
• Precision and accuracy are your trademarks
• Strong communication skills and a team player are critical
• Prior experience in a product-based customer service role within an office environment is highly desirable
Benefits:
• Flexible working arrangements - work from home 2 days a week, 3 days in the office (After a 6 month training period)
• Join a tight-knit team, with an amazing work culture
• Quarterly lunches provided
• Unlimited free coffee - high-grade coffee machine!
• Onsite Parking
To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.
