Customer Service Officer
Customer Service Officer
Job Title:
Work Type:
Permanent
Work Mode:
On-site
Industry:
Call Centre & Customer Service
Location:
Epping - Victoria
Salary:
$60,000 - $70,000 + Super + bonus structure
Reference:
BH-29302
The Company
A well-established Australian manufacturing business with a strong reputation for delivering quality products and exceptional customer service. Due to continued growth, they are seeking an experienced Customer Service Officer to join their busy and supportive team based in Epping.
About the Role
This is a fast-paced, office-based role where you will be the first point of contact for customers, managing a high volume of inbound enquiries while providing outstanding service and administrative support.
Working as part of a collaborative customer service team, your responsibilities will include:
Skills and Experience:
What's on Offer:
If you enjoy speaking with customers, thrive in a fast-paced environment and are looking for a secure opportunity with a reputable business, we'd love to hear from you.
About Us
Veritas Recruitment recruits across multiple verticals, with industry-specific recruiters servicing a range of clients. Our divisions include Freight and logistics,
Senior Accounting and Finance, Accounting Support, Business Support, and Technical and operational positions. To find out more about Veritas and our team,
visit www.veritasrecruitment.com.au
The Consultant
Nicole Juzefowicz specialises in recruiting within the Business Support space. For a confidential discussion, please call Nicole on 03 9058 3070
A well-established Australian manufacturing business with a strong reputation for delivering quality products and exceptional customer service. Due to continued growth, they are seeking an experienced Customer Service Officer to join their busy and supportive team based in Epping.
About the Role
This is a fast-paced, office-based role where you will be the first point of contact for customers, managing a high volume of inbound enquiries while providing outstanding service and administrative support.
Working as part of a collaborative customer service team, your responsibilities will include:
- Managing a high volume of inbound customer calls and enquiries.
- Processing customer orders accurately and efficiently.
- Responding to customer enquiries via phone and email.
- Providing product and delivery information.
- Liaising with internal departments including production, warehouse and dispatch.
- Resolving customer issues in a professional and timely manner.
- Maintaining accurate customer records within the company system.
- Supporting the wider team with general administration as required.
Skills and Experience:
- Previous experience in a call centre or high-volume customer service environment.
- Outstanding communication and relationship-building skills.
- Strong data entry and computer skills.
- Excellent attention to detail and organisational ability.
- The ability to multitask and remain calm under pressure.
- A positive, team-focused attitude and strong work ethic.
- Manufacturing or distribution experience will be highly regarded but is not essential.
What's on Offer:
- Join a stable and growing Australian manufacturing business.
- Supportive team culture with ongoing training.
- Monday to Friday role – no weekend work.
- Office-based position located in Epping with onsite parking.
- Competitive salary and long-term career opportunity.
If you enjoy speaking with customers, thrive in a fast-paced environment and are looking for a secure opportunity with a reputable business, we'd love to hear from you.
About Us
Veritas Recruitment recruits across multiple verticals, with industry-specific recruiters servicing a range of clients. Our divisions include Freight and logistics,
Senior Accounting and Finance, Accounting Support, Business Support, and Technical and operational positions. To find out more about Veritas and our team,
visit www.veritasrecruitment.com.au
The Consultant
Nicole Juzefowicz specialises in recruiting within the Business Support space. For a confidential discussion, please call Nicole on 03 9058 3070
