ABOUT THE COMPANY 
An Australian-owned freight forwarder building a strong reputation as a boutique provider delivering outstanding client solutions. Drawing on an experienced leadership team, our client offers strong growth leveraging quality staff and strong agency networks.

ABOUT THE ROLE
As part of the Commercial team, the Client Services Officer will handle a portfolio of accounts. Working in a small, nationally focused organisation requires a team-oriented employee with experience in all aspects of the forwarding process. Previous experience in Customer Service or Operations within Freight Forwarding is imperative along with experience managing key accounts. 

DUTIES
• Liaise with various overseas agents to ensure all quoting, bookings and shipments are managed per SOP's
• Work closely with the Operations team to ensure the execution of shipments 
• The first point of call for escalation and relationship development with your portfolio  
• Coordinate with key stakeholders to deliver cargo status updates and reporting 

SKILLS AND EXPERIENCE 
• 5+ years' experience in a Customer Service or Senior Operations role in Freight Forwarding
• Sound understanding of quoting, managing P/O's and report management 
• Ability to manage clients through written and verbal means  
• Demonstrated experience with the system Expedient within a Freight Forwarder

COMPANY CULTURE
An experienced team with a strong management team and a wealth of experience who are willing to guide and mentor the team.

BENEFITS
• Internal growth, training and mentorship in place  
• Ability to develop and work closely with senior management  
• Inner North West suburban location, working on a national footprint


About Us | Veritas Recruitment recruits across multiple verticals with industry-specific recruiters servicing a range of clients. Our divisions include Freight & Logistics, Senior Accounting & Finance, Accounting Support, Business Support and Technical & Operational positions. To find out more about Veritas and our team, visit www.veritasrecruitment.com.au.

The Consultant | Cassie Cruttenden specialises in recruiting within the Freight & Logistics space, with a background of over 13 years working in Freight Forwarding prior to moving into recruitment in 2024.

Apply Online | Please click the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion, please contact Cassie Cruttenden on 0432 288 961.