Customer Service Representative
Customer Service Representative
Job Title:
Work Type:
Permanent - Full Time
Work Mode:
Hybrid
Industry:
Logistics Distribution & Supply Chain
Location:
Tullamarine - Victoria
Salary:
$80,000 - $85,000 plus super
Reference:
BH-28712
ABOUT THE COMPANY
Australian-owned, our client is a freight forwarder, 3PL and Supply Chain provider built by excellence and professionalism. Accessing and adopting modern systems and processes to navigate the current market challenges.
ABOUT THE ROLE
With growth, our client wants to add a Customer Service Representative to their small, dedicated team. The ideal candidate brings experience in a similar customer-facing role in International Freight Forwarding. Maintaining a portfolio of accounts, you will work closely with your clients and internal departments to ensure the smooth execution of freight movements, including quoting, order tracking, coordinating routings and general customer relations.
DUTIES
• Maintain and service a portfolio of accounts
• Ensure all movements are DIFOT through strong reporting structures
• Provide daily status reports and troubleshoot potential issues
• Work closely with internal stakeholders to ensure minimal delays
• Build strong relationships with external stakeholders
SKILLS AND EXPERIENCE
• 2-3 years experience in a freight forwarding role (Operations or Customer Service)
• Understand end to end import/export freight forwarder processes
• Demonstrated ability to communicate both verbally and in written text
• In depth knowledge and use of CW1
• Strong computer literacy (Excel/Word/PowerPoint)
COMPANY CULTURE
Mature and settled team with a distinctly local feel. This company values loyalty and long-standing relationships. Scope for training and promotion when the opportunity arises will open doors for a long-term dedicated operator.
BENEFITS
• Tullamarine location
• Additional training and guidance provided
• Suit candidate with a team orientated mindset
• WFH and Office balance
ABOUT US
Veritas Recruitment recruits across multiple verticals with industry-specific recruiters servicing a range of clients. Our divisions include Freight & Logistics, Senior Accounting & Finance, Accounting Support, Business Support and Technical & Operational positions. To find out more about Veritas and our team, visit www.veritasrecruitment.com.au
THE CONSULTANT
Cassie Cruttenden specialises in recruiting within the Freight & Logistics space, with a background of over 13 years working in Freight Forwarding prior to moving into recruitment in 2024
APPLY ONLINE
Please click the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion, please contact Cassie Cruttenden on 0432 288 961
Australian-owned, our client is a freight forwarder, 3PL and Supply Chain provider built by excellence and professionalism. Accessing and adopting modern systems and processes to navigate the current market challenges.
ABOUT THE ROLE
With growth, our client wants to add a Customer Service Representative to their small, dedicated team. The ideal candidate brings experience in a similar customer-facing role in International Freight Forwarding. Maintaining a portfolio of accounts, you will work closely with your clients and internal departments to ensure the smooth execution of freight movements, including quoting, order tracking, coordinating routings and general customer relations.
DUTIES
• Maintain and service a portfolio of accounts
• Ensure all movements are DIFOT through strong reporting structures
• Provide daily status reports and troubleshoot potential issues
• Work closely with internal stakeholders to ensure minimal delays
• Build strong relationships with external stakeholders
SKILLS AND EXPERIENCE
• 2-3 years experience in a freight forwarding role (Operations or Customer Service)
• Understand end to end import/export freight forwarder processes
• Demonstrated ability to communicate both verbally and in written text
• In depth knowledge and use of CW1
• Strong computer literacy (Excel/Word/PowerPoint)
COMPANY CULTURE
Mature and settled team with a distinctly local feel. This company values loyalty and long-standing relationships. Scope for training and promotion when the opportunity arises will open doors for a long-term dedicated operator.
BENEFITS
• Tullamarine location
• Additional training and guidance provided
• Suit candidate with a team orientated mindset
• WFH and Office balance
ABOUT US
Veritas Recruitment recruits across multiple verticals with industry-specific recruiters servicing a range of clients. Our divisions include Freight & Logistics, Senior Accounting & Finance, Accounting Support, Business Support and Technical & Operational positions. To find out more about Veritas and our team, visit www.veritasrecruitment.com.au
THE CONSULTANT
Cassie Cruttenden specialises in recruiting within the Freight & Logistics space, with a background of over 13 years working in Freight Forwarding prior to moving into recruitment in 2024
APPLY ONLINE
Please click the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion, please contact Cassie Cruttenden on 0432 288 961
