Customer Service Representative - Project Coordinator
Customer Service Representative - Project Coordinator
Work Type:
Permanent
Work Mode:
On-site
Industry:
Call Centre & Customer Service
Location:
Mulgrave - Victoria
Salary:
Reference:
BH-29241
Join a growing Australian business where customer service, project coordination and teamwork are at the heart of success.
Our client is seeking a proactive and organised Customer Service Representative to support their sales and project teams. This is a varied role offering a mix of customer service, estimating, order processing and project coordination within a fast-paced and supportive environment.
What's on Offer
As a key member of the team, you will be responsible for managing customer enquiries, processing orders, preparing quotations and supporting project delivery from start to finish.
You will work closely with customers, sales representatives, warehousing and dispatch teams to ensure orders are delivered accurately and on time.
Key Responsibilities
Our client is seeking a proactive and organised Customer Service Representative to support their sales and project teams. This is a varied role offering a mix of customer service, estimating, order processing and project coordination within a fast-paced and supportive environment.
What's on Offer
- Stable, full-time position
- Supportive and collaborative team culture
- Diverse role with plenty of variety
- Ongoing training and development
- Opportunity to build a long-term career
- Competitive salary package
As a key member of the team, you will be responsible for managing customer enquiries, processing orders, preparing quotations and supporting project delivery from start to finish.
You will work closely with customers, sales representatives, warehousing and dispatch teams to ensure orders are delivered accurately and on time.
Key Responsibilities
- Respond to customer enquiries via phone and email
- Process customer orders accurately and efficiently
- Prepare quotations and product recommendations
- Coordinate project orders and delivery schedules
- Monitor and manage back orders
- Liaise with freight companies and track deliveries
- Maintain accurate customer and project records
- Communicate with internal departments to ensure customer expectations are met
- Provide exceptional customer service throughout the customer journey
- Previous experience in customer service, sales support, internal sales or project coordination
- Strong administration and organisational skills
- Excellent communication skills
- High attention to detail
- Ability to manage multiple priorities in a busy environment
- A positive, team-focused attitude
- Experience within building products, manufacturing, wholesale distribution or a related industry will be highly regarded
