Omnichannel Customer Intelligence Specialist
Omnichannel Customer Intelligence Specialist
Job Title:
Work Type:
Fixed Term Contract - Full Time
Work Mode:
Hybrid
Industry:
Marketing
Location:
Mulgrave - Victoria
Salary:
Excellent remuneration and leave entitlements
Reference:
BH-29199
We are seeking a data-driven Marketing / Customer Intelligence Specialist to join a high-performing team focused on improving the end-to-end customer experience across online and offline channels.
This role is ideal for someone who enjoys combining marketing insight, customer behaviour analysis, and data analytics to identify opportunities that improve engagement, loyalty, and conversion.
About the Role
You will play a key role in analysing the full customer journey and turning data into meaningful insights and recommendations that drive business and customer experience improvements.
Key responsibilities include:
You are an analytical, commercially minded marketer or data professional with a strong interest in customer behaviour and insight-led decision making.
You will bring:
This is a fantastic opportunity to work in a role that sits at the intersection of marketing, data, and customer experience, where your insights will directly shape strategy, improve customer journeys, and drive meaningful business outcomes. Join a global premium brand by APPLY NOW. For a confidential discussion, call Alexis Martin – Veritas Recruitment 9535 2115
This role is ideal for someone who enjoys combining marketing insight, customer behaviour analysis, and data analytics to identify opportunities that improve engagement, loyalty, and conversion.
About the Role
You will play a key role in analysing the full customer journey and turning data into meaningful insights and recommendations that drive business and customer experience improvements.
Key responsibilities include:
- Evaluate the omnichannel customer journey (online and offline) to identify friction points and pain points
- Analyse drivers of customer dissatisfaction and recommend improvements to reduce friction and improve experience
- Identify and apply industry and eCommerce best practice to inform customer experience strategies
- Analyse consumer trends, including behavioural, demographic, cultural, and technological shifts
- Assess how changes in consumer behaviour impact purchase decisions, brand engagement, and loyalty
- Identify emerging trends and translate them into actionable insights for marketing and customer strategy
- Provide insights and recommendations to improve customer experience and performance outcomes
- Collaborate with customer experience and dealer-facing teams to share insights and best practices
- Develop and deliver customer intelligence reporting, including segmentation, RFM models, and predictive insights
- Support the identification of conquest and retention opportunities across the customer lifecycle
You are an analytical, commercially minded marketer or data professional with a strong interest in customer behaviour and insight-led decision making.
You will bring:
- Tertiary qualification with 1-2 years’ experience in customer insights, marketing analytics, data analysis, or customer journey roles
- Strong experience in data analysis, reporting, and insight generation
- Advanced Excel skills and an understanding of Power BI or Tableau would be an advantage
- Understanding of customer segmentation, journey mapping, and behavioural analysis
- Ability to translate data into clear, actionable business insights
- Strong stakeholder engagement and communication skills
- High attention to detail, structured thinking, and strong organisation skills
- Ability to work independently and manage competing priorities
- A passion for improving customer experience through data and insights
This is a fantastic opportunity to work in a role that sits at the intersection of marketing, data, and customer experience, where your insights will directly shape strategy, improve customer journeys, and drive meaningful business outcomes. Join a global premium brand by APPLY NOW. For a confidential discussion, call Alexis Martin – Veritas Recruitment 9535 2115
