Order Fulfilment Specialist
Order Fulfilment Specialist
Job Title:
Work Type:
Temporary - Full Time
Work Mode:
On-site
Industry:
Call Centre & Customer Service
Location:
Clayton - Victoria
Salary:
Attractive Hourly Rate + Super
Reference:
BH-29364
We're partnering with a well-established organisation to recruit an experienced Order Fulfilment Specialist for an initial 6-month basis, with the potential for extension.
This is a fantastic opportunity for someone who enjoys working in a fast-paced operational environment and takes pride in delivering exceptional customer service while ensuring orders are processed accurately from start to finish.
About the Role
Working as part of a collaborative operations team, you'll be responsible for managing the end-to-end order process, coordinating with internal stakeholders and external logistics partners, and ensuring customers receive a seamless experience.
This is a varied role that combines customer service, order administration, logistics coordination and problem-solving.
Key Responsibilities
To be successful in this role, you'll have:
How to Apply:
To apply online, click on the appropriate link and submit your resume. Alternatively, for a confidential discussion, please contact Joni Gilbertson on 03 9535 2111.
This is a fantastic opportunity for someone who enjoys working in a fast-paced operational environment and takes pride in delivering exceptional customer service while ensuring orders are processed accurately from start to finish.
About the Role
Working as part of a collaborative operations team, you'll be responsible for managing the end-to-end order process, coordinating with internal stakeholders and external logistics partners, and ensuring customers receive a seamless experience.
This is a varied role that combines customer service, order administration, logistics coordination and problem-solving.
Key Responsibilities
- Manage customer orders from receipt through to delivery.
- Respond to customer enquiries via phone and email.
- Coordinate with logistics providers and internal teams to ensure timely order fulfilment.
- Process order amendments, returns and replacement requests.
- Monitor inventory availability and resolve supply-related issues.
- Liaise with sales, finance and supply chain teams to resolve customer and order queries.
- Maintain accurate records and documentation within business systems.
- Escalate issues where required and contribute to continuous process improvements.
To be successful in this role, you'll have:
- Previous experience in order management, customer operations or sales support.
- Excellent customer service and communication skills.
- Strong administration skills with exceptional attention to detail.
- The ability to prioritise multiple tasks in a busy environment.
- Experience working with ERP or order management systems (SAP experience highly regarded).
- Exposure to logistics, warehousing or supply chain operations will be highly regarded.
- A proactive attitude with strong problem-solving skills and a collaborative approach.
- Initial 6-month assignment with the opportunity for extension.
- Full-time position (40 hours per week).
- Supportive and collaborative team environment.
- Opportunity to join a respected organisation with established systems and processes.
How to Apply:
To apply online, click on the appropriate link and submit your resume. Alternatively, for a confidential discussion, please contact Joni Gilbertson on 03 9535 2111.
