ABOUT THE COMPANY
An Australian-owned importer, designer, manufacturing and distribution business. Our client, with a national office based in Melbourne’s north, has experienced significant growth over the past 10 years, with ambitious targets moving forward.

ABOUT THE ROLE
This is a newly created role, Returns Coordinator. The position will take control of the returns process across multiple business areas. Working in the national DC, the priority will be cost recovery through assessing and processing returned goods. Success will be defined through rework, quality control and analysis of trends within returned goods to report to internal leaders. This role is hands-on, requiring updating systems and reports for management reporting.

DUTIES
• Prioritise the returns management process through warranty, fault, reworks and waste
• Ensure all returns are documented with cost recovery and improvements reported back to management
• Maintain KPIs around warranty reporting, ensuring all turnaround times are met
• Ensures the accuracy of all stock items such that respective physical stock levels reflect those in the operating system.
• Ensure the spare parts database is updated and accurate in conjunction with the Service Manager

SKILLS AND EXPERIENCE
• Experience working with returns, reworks, reverse logistics and spare parts within the consumer space.
• Exposure to a high-volume product return environment
• Ability to update and report to management through internal systems
• Is highly motivated, self-directed and has good time management skills.
• Demonstrated ability to work autonomously

COMPANY CULTURE
A team that expects excellence and has high standards for achievement. A business that rewards people who achieve goals in the business

BENEFITS
• Influence processes and deliver improvements to a growing organisation  
• Exclusive employee benefits
• Tullamarine location

ABOUT US
Veritas Recruitment recruits across multiple verticals with industry-specific recruiters servicing a range of clients. Our divisions include Freight & Logistics, Senior Accounting & Finance, Accounting Support, Business Support and Technical & Operational positions. To find out more about Veritas and our team, visit www.veritasrecruitment.com.au

THE CONSULTANT
Andrew Bennett specialises in recruiting within the Freight & Logistics space, having worked in the Logistics space (Freight Forwarding) for 15 years before moving into recruitment in 2015

APPLY ONLINE
Please click the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion, please contact Andrew Bennett on 0409 137 399