Spare Parts Assistant
Spare Parts Assistant
Job Title:
Work Type:
Temporary - Full Time
Work Mode:
On-site
Industry:
Call Centre & Customer Service
Location:
Mulgrave - Victoria
Salary:
Reference:
BH-28968
Position details
Employment Type: On-going temporary role with view to extension
Working arrangement: Working across standard business hours | Hybrid
Benefits
About the Opportunity
We are seeking a motivated and customer-focused Spare Parts Assistant to join our client’s team. Reporting to the Group Technical Manager, this role is responsible for delivering a high level of service to both internal and external customers while supporting the efficient operation of their spare parts function.
This is a hands-on role that combines customer service, technical interpretation, administration, and logistics coordination.
Key Responsibilities
Customer Service & Spare Parts Interpretation
You are a reliable and detail-oriented professional who thrives in a fast-paced, customer-facing environment.
To be successful, you will have:
About Veritas Recruitment
Veritas are committed to placing you in the perfect temporary/contract or permanent role, the one thing we do is listen!
We understand the markets in which we work and provide advice on how to leverage yourself for the best opportunities.
Our approach is honest, straight forward and responsive. We ensure that you are supported and guided through every step of the process and always treated as an individual.
https://www.veritasrecruitment.com.au/
How to apply
Please click APPLY to submit your resume and cover letter.
Questions can be directed to Leah Creswick at Veritas Recruitment on 0426 842 203.
Employment Type: On-going temporary role with view to extension
Working arrangement: Working across standard business hours | Hybrid
Benefits
- Suportive and collaborative team environment
- Opportunity to build strong product and technical knowledge
- Diverse and hands-on role with variety in day-to-day tasks
- Stable, well-established business
About the Opportunity
We are seeking a motivated and customer-focused Spare Parts Assistant to join our client’s team. Reporting to the Group Technical Manager, this role is responsible for delivering a high level of service to both internal and external customers while supporting the efficient operation of their spare parts function.
This is a hands-on role that combines customer service, technical interpretation, administration, and logistics coordination.
Key Responsibilities
Customer Service & Spare Parts Interpretation
- Respond to customer enquiries via phone, email, and in person
- Accurately interpret customer requirements and identify correct spare parts
- Provide pricing, availability, and quotations
- Deliver a professional and timely customer experience at all touchpoints
- Process customer orders accurately and efficiently
- Manage returns in line with company guidelines, including raising Return Authorisations (RAs)
- Maintain the spare parts inbox and respond within KPI timeframes
- Manage credits, refunds, and discrepancies in collaboration with Accounts
- Support administration of the spare parts webstore
- Coordinate spare parts returns and collections
- Liaise with freight providers for local and international shipments
- Assist with international orders, including freight bookings and documentation
- Process invoices, delivery notes, and proof of delivery records
- Manage end-to-end returns processes, including warranty claims
- Inspect returned parts for accuracy and saleability
- Liaise with technical teams to assess faulty parts
- Ensure all documentation is accurate and completed on time
- Assist with spare parts counter sales and enquiries
- Maintain accurate records and reporting (including email and consignment tracking)
- Support continuous improvement and process efficiency initiatives
You are a reliable and detail-oriented professional who thrives in a fast-paced, customer-facing environment.
To be successful, you will have:
- Previous experience in customer service, administration, or spare parts/technical environments
- Strong attention to detail and ability to interpret customer requirements accurately
- Excellent communication skills, both written and verbal
- Ability to manage multiple priorities and meet deadlines
- A proactive and solutions-focused approach
- Strong organisational and problem-solving skills
About Veritas Recruitment
Veritas are committed to placing you in the perfect temporary/contract or permanent role, the one thing we do is listen!
We understand the markets in which we work and provide advice on how to leverage yourself for the best opportunities.
Our approach is honest, straight forward and responsive. We ensure that you are supported and guided through every step of the process and always treated as an individual.
https://www.veritasrecruitment.com.au/
How to apply
Please click APPLY to submit your resume and cover letter.
Questions can be directed to Leah Creswick at Veritas Recruitment on 0426 842 203.
