Workforce Operations Advisor
Workforce Operations Advisor
Job Title:
Work Type:
Temporary - Full Time
Work Mode:
Hybrid
Industry:
Accountancy
Location:
Burnley - Victoria
Salary:
Reference:
BH-29136
Join a well-established not-for-profit organisation during a period of significant growth, transformation and operational change. This is an exciting opportunity for an experienced Workforce / Operations Advisor to step into a fast-paced environment where you will play a key role in supporting workforce operations across multiple sites.
Sitting within the Commercial Operations team, and reporting through to the Finance Manager, this role will focus heavily on building, maintaining and optimising rosters to support service delivery across multiple programs. You will work closely with operational leaders, Payroll and site-based teams to ensure rosters are compliant, cost-effective and aligned to workforce requirements.
What you'll be doing:
What we're looking for:
What's on offer:
Sitting within the Commercial Operations team, and reporting through to the Finance Manager, this role will focus heavily on building, maintaining and optimising rosters to support service delivery across multiple programs. You will work closely with operational leaders, Payroll and site-based teams to ensure rosters are compliant, cost-effective and aligned to workforce requirements.
What you'll be doing:
- Build and maintain master rosters across multiple sites within a complex operational environment
- Translate Rosters of Care into practical, compliant and efficient staffing models
- Support new site set-ups, mobilisation activities and ongoing roster adjustments
- Work collaboratively with operational managers to improve workforce planning and roster efficiency
- Maintain and update rosters within Humanforce, ensuring accuracy and alignment with Payroll processes
- Provide support to managers and employees with Humanforce queries, troubleshooting and system-related issues
- Escalate system issues internally and externally where required, acting as a key point of coordination
- Generate and interpret workforce reports to support operational and commercial decision making
- Assist in managing a casual workforce across multiple locations and changing operational requirements
What we're looking for:
- Demonstrated experience building rosters from scratch within complex service-based environments
- Previous rostering experience within disability, aged care, healthcare, community services or other fast-paced operational environments will be highly regarded
- Strong understanding of EBAs, awards and workforce compliance requirements
- Experience using Humanforce or similar workforce management systems
- Confident managing competing priorities within a fast-paced operational environment
- Strong communication skills with the ability to work across Payroll, Operations and Leadership teams
- Intermediate Excel and reporting capability with strong attention to detail and problem-solving skills
What's on offer:
- Initial 3-month contract with strong potential for extension
- Hybrid working arrangement (only 1 day in the office and 4 days from home) free onsite parking
- Opportunity to join a values-driven organisation making a genuine community impact
- Supportive and collaborative leadership team
- High-impact role where you can contribute to operational improvement and workforce optimisation initiatives
